| ARC Broward has designed
and implemented a comprehensive Outcomes Management System to gather and
analyze information about performance in the areas of efficiency, effectiveness
and satisfaction and to generate and implement quality improvement plans
based upon the findings.
Efficiency
Measures
These measures relate to the
financial efficiency of each service or support area. ARC Broward, Inc. strives
to use resources in a manner that is cost effective while maintaining the
highest quality of service. By minimizing cost of service, ARC Broward, Inc.
can potentially expand the same high quality care to increasing numbers of
individuals over time. By comparing the annual cost of care for each individual
per program/service area to the budgeted cost for each individual per
program/service area, ARC Broward will be able to determine cost efficiency
based upon the increasing or decreasing amounts.
Effectiveness Measures
These measures relate to how
well each service or support area meets its own mission. The "mission" is
the collection of expected outcomes from consumers, funders, the community,
the staff and the Board of Directors. These expectations are redefined as
measurable goals. The information from consumer input, satisfaction scales,
funder input and licensing/contractual/regulatory standards will promote
evolving measures over time.
Satisfaction
Measures
ARC Broward, Inc. is committed
to tailoring services and supports to meet the needs and desires of persons
served. In an effort to do so, ARC Broward, Inc. gathers quantitative and
qualitative information from individuals receiving services, Support
Coordinators, funders and others regarding satisfaction.
Supplemental Measures
Information, which is valuable
to evaluation and planning but does not directly relate to efficiency,
effectiveness or overall satisfaction is included as supplemental measures.
Information is gathered and analyzed and included in the annual report for
purposes of ongoing assessment of service and support performance and needs.
Assessment and analysis in the areas of stakeholder satisfaction, person
centered planning and future planning are included in the Fiscal Year 1999
- 2000 Report.
Frequency of Reporting
Reports and analyses of findings
will be generated and shared with individuals receiving services and stakeholders
at least annually. |
